Quality assurance officer – Montreal, QC (18 month Contract)
Scotiabank based in Montreal, QC is inviting applications from suitable candidates for the position of Quality assurance officer. Scotiabank is a major global financial institution. It offers personal and commercial banking, wealth management, and investment banking services. The bank operates through an extensive branch network and digital platforms. Scotiabank serves both developed and emerging markets. Its broad reach and local expertise help deliver tailored financial solutions to diverse clients. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Scotiabank
Position: Quality assurance officer – Montreal, QC (18 month Contract)
No of Vacancies: 3
Salary: Salary is not mentioned, $30.00 – $35.00 hourly estimated salary
Employment Type: Full time
Location: Montreal, QC, CA
Requisition ID: 201828
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should have the ability to prioritize tasks and understand urgency and ability to maintain confidentiality
Other Requirements:
- The candidates should have effective communication skills (written and verbal) and collaborate with team members situated on-site and remotely
- The candidates should have strong attention to detail and engage with senior leadership teams
- The candidates should be able to champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
Responsibilities:
- The candidates should be able to contribute to maximizing recoveries by ensuring all policies, procedures, and authority limits are followed, and that Advisors provide a positive customer experience
- The candidates should be able to write learning memos related to Advisors’ adherence to QA standards that are clear, concise, and fact-based when appropriate and perform call evaluations in a timely and consistent manner using Advisor scorecards
- The candidates should be able to identify and support leadership on the clarification and implementation of QA standards as outlined by their leadership teams and support through the sharing of best practices
- The candidates should be able to support business partners by leading call calibrations, policy quizzes, actively participating in huddles, coaching leadership teams, and contributing to coaching sessions, touch bases, and meetings on a monthly basis
- The candidates should be able to ensure all tracking and documentation are completed in a timely manner and support compliance and audit reviews and maintain confidentiality of both customer information and Advisors’ information
- The candidates should be able to contribute to a positive team environment by driving empowerment, innovation, and a high degree of engagement and understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- The candidates should be able to conduct payment collection activities to provide optimal delinquency ratios and loan loss levels by acting in a timely manner to identify risk associated with assigned accounts, and executing prompt actions to minimize loss and secure the Bank’s position
- The candidates should be able to conduct timely and constructive collection activity by telephone, letter, text message, e-mail, or other appropriate means and prepare reports or other forms of documentation that communicate Advisor, team, and site trends in relation to QA standards
- The candidates should be able to actively pursue effective and efficient operations of their respective areas while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under various risk management frameworks and guidelines
- The candidates should be able to champion a high-performance environment and contribute to an inclusive work environment
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.