Bilingual contact centre representative – Canadian Banking, EasyLine

TD Canada Trust’ Personal and Commercial Banking Department based in Dieppe, NB is inviting applications from suitable candidates for the position of Bilingual contact centre representative. TD Canada Trust’s Personal and Commercial Banking Department specializes in delivering financial services for individuals and businesses. It offers chequing and savings accounts, loans, mortgages, investment solutions, and tailored business banking products. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: TD Canada Trust
Department: Personal and Commercial Banking
Position: Bilingual contact centre representative – Canadian Banking, EasyLine
No of Vacancies: 4
Salary: $43900.00 – $43900.00 yearly
Employment Type: Full time
Location: Dieppe, NB, CA
Shift: 37.5 Hours/Week, Hybrid
Requisition ID: R_1393774

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a high school diploma
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

• The candidates should have the ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet various metrics
• The candidates should exhibit digital literacy across a broad range of devices, such as smartphones, tablets, laptops, and headsets
• The candidates should show flexibility, resiliency, and a positive attitude when responding to challenging situations and work both independently and as part of a team

Other Requirements:

• The candidates should demonstrate exceptional listening skills and curiosity to help customers meet their needs and resolve concerns, with preference given to those with experience in financial or service industries
• The candidates should demonstrate integrity when managing sensitive customer information, ensuring alignment with regulatory and compliance guidelines related to servicing and sales practices

Responsibilities:

• The candidates should be able to make people’s day by striving to deliver an exceptional customer service experience through friendly support and knowledge of TD products, services, and solutions
• The candidates should be able to solve problems efficiently by resolving customer inquiries at the first point of contact, asking questions, and responding with empathy to their concerns
• The candidates should be able to achieve performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
• The candidates should be able to actively participate in ongoing training and coaching support to continue growing and developing in their role

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online