Customer Service Representative

Canadian Tire Services Limited based in Welland, ON is inviting applications from suitable candidates for the position of Customer Service Representative. Canadian Tire Services Limited, a subsidiary of the iconic Canadian Tire Corporation, specializes in providing essential automotive services. With a focus on vehicle maintenance and repair, the company ensures top-notch service quality through its network of automotive centers. From tire installations to routine inspections and repairs, Canadian Tire Services Limited is a trusted partner for Canadian drivers. The candidates selected for the vacancy will be required to start the work as soon as possible.

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Job Description:

Employer Name: Canadian Tire Services Limited
Position: Customer Service Representative
No of Vacancies: 2
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Full time
Location: Welland, ON
Job requisition id: JR100643

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates should have High school diploma or equivalent
Experience: Candidates should have Previous experience in customer service or a related field can be beneficial

Physical Requirements:

• The candidates should possess analytical ability to assess and resolve customer problems
• The candidates should demonstrate effective decision-making for prompt issue resolution

Other Requirements:

• The candidates should have a strong customer service orientation
• The candidates should demonstrate patience, empathy, and professionalism in handling customer issues

Responsibilities:

Digital Channel Customer Service Representative:

• The candidates should be able to support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life, and National Sports
• The candidates should be able to support our mobile applications and emerging payments
• The candidates should be able to communicate with customers over the phone, email, and chat

Roadside Assistance Representative:

• The candidates should be able to respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services, and Drivers Academy customers, such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrollment, etc.

Corporate Customer Service Representatives:

• The candidates should be able to address inbound calls from retail customers, as well as any affiliated programs, and store staff regarding a wide range of issues, questions, concerns, complaints, policies, and advice
• The candidates should be able to cross-sell, up-sell, close online sales orders, and resolve issues, in an effort to drive customer satisfaction and loyalty

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online