Support specialist 1
City of Surrey is inviting applications from suitable candidates for the position of Support specialist 1. City of Surrey is a rapidly growing municipality. It provides essential services, including infrastructure, public safety, and community programs. The city supports economic growth through investments in technology, clean energy, and business development. It fosters sustainability by expanding transportation networks and public amenities. Surrey functions as a key hub in Metro Vancouver, promoting innovation and inclusivity. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: City of Surrey
Position: Support specialist 1
No of Vacancies: 1
Salary: $31.53 hourly
Employment Type: Full Time/Temporary
Union: CUPE Local 402 – Term (1 Year)
Location: Surrey, BC
Shift: On Call
Requisition ID: 6342
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a post-secondary certification
Experience: Candidates should have experience with IT service management (ITSM) tools and ticketing systems
Physical Requirements:
- The candidates should have the ability to prioritize and manage multiple service requests in a fast-paced environment
- The candidates should have a strong ability to collaborate with internal teams and key stakeholders
Other Requirements:
- The candidates should have a relevant field or an equivalent combination of education and experience
- The candidates should possess a CompTIA A+ Certification (or an acceptable equivalent) and a solid understanding of IT infrastructure, enterprise applications, hardware components, and system configurations
- The candidates should have excellent problem-solving and troubleshooting skills, with the ability to resolve issues efficiently
- The candidates should have strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
Responsibilities:
- The candidates should be able to serve as the primary point of contact for IT-related inquiries and technical assistance
- The candidates should be able to diagnose, troubleshoot, and resolve hardware, software, and network issues or escalate them
- The candidates should be able to manage service requests and incidents in the IT ticketing system, ensuring proper prioritization and follow-up
- The candidates should be able to provide support for cloud-enabled technologies and enterprise applications
- The candidates should be able to communicate citywide IT service interruptions or outages, ensuring timely updates
- The candidates should be able to assist with installations, upgrades, and system configurations for IT hardware and applications
- The candidates should be able to identify recurring technical issues and escalate them for further analysis and resolution
- The candidates should be able to maintain technical documentation and contribute to the IT knowledge base
- The candidates should be able to collaborate with internal IT teams to improve overall service quality and perform other related IT tasks
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!