Customer service agent – cargo
Air Canada’s Cargo Branch based in Moncton, NB is inviting applications from suitable candidates for the position of Customer service agent. Air Canada’s Cargo Branch is leading air freight provider, offering services across six continents. It specializes in transporting pharmaceuticals, perishables, and e-commerce, supported by advanced cold chain facilities. The company operates through dedicated freighters and passenger aircraft cargo holds, ensuring reliable connectivity. It delivers efficient global logistics solutions. This division plays a crucial role in connecting industries worldwide. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Air Canada
Branch: Cargo
Position: Customer service agent – cargo
No of Vacancies: 3
Salary: $20.27 hourly
Employment Type: Part Time/Permanent
Job Category: Unionized (IAMAW)
Location: Moncton, NB, CA
Shift: Mornings, evenings, weekends, and statutory holidays
Job ID: 35754
Requirements:
Languages: Candidates must have knowledge of the English and French Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should be able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms)
- The candidates should have a willingness to work under various climatic conditions and demonstrate the capacity to work within strict timelines to maintain on-time departures while ensuring safety at all times
- The candidates should be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to the Transport Canada website for details
- The candidates should be eligible to work in the country of interest at the time any offer of employment is made, with the responsibility for securing any required work permits, visas, or other authorizations resting solely with the candidates applying for the position
- The candidates should be available to travel and attend a 2–4-week initial full-time mandatory training program off-site and be available for shift work and irregular work hours, including early mornings, evenings, weekends, and statutory holidays
Other Requirements:
- The candidates should have excellent computer skills, with knowledge of Microsoft products and excellent communication skills, able to work with peers and customers by building solid relationships
- The candidates should be customer-service oriented, organized, and excellent at managing time
- The candidates should be Canadian citizens or have landed immigrant status and possess a valid driver’s license
Responsibilities:
- The candidates should be able to perform shipment tracing and execute World Tracer transactions
- The candidates should be able to prepare records and documents using multiple Cargo systems and perform data entry efficiently in multiple Cargo systems
- The candidates should be able to address customer complaints regarding lost, mishandled, delayed, or damaged shipments
- The candidates should be able to handle lost and found functions and cargo services, including determining cargo rates, routings, shipping procedures, cargo check-in, and delivery
- The candidates should be able to work on a cloud-based CRM system to respond to customer interactions through telephone and email
Benefits:
- The candidates will get $2.50 per hour premium
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!