Client Service Representative
CIBC based in Edmonton, AB is inviting applications from suitable candidates for the position of Client Service Representative. CIBC is a leading Canadian financial institution with a robust presence in the market. CIBC offers a wide array of financial products, including savings accounts, mortgages, and investment solutions. The company prides itself on customer-centricity and innovative banking solutions, utilizing cutting-edge technology to enhance user experiences. CIBC remains a trusted partner for individuals and businesses, fostering financial success and growth. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: CIBC
Position: Client Service Representative [Hourly]
No of Vacancies: 1
Salary: Salary is not mentioned, $15.00-$20.00 hourly estimated salary
Employment Type: Regular
Location: Edmonton, AB, CA
Job Location: Edmonton-6056 Currents Drive
Schedule: Part time
Weekly Hours: 10
Requisition ID/Job ID: 2400392
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have considerable experience in the relevant field
Other Requirements:
- The candidates should put our clients first, engaging with purpose to find the right solutions and demonstrating a commitment to going the extra mile because it’s the right thing to do
- The candidates should be goal-oriented, finding motivation in accomplishing objectives and delivering their best to make a significant difference
- The candidates should be passionate about people, deriving meaning from relationships, and actively building a diverse network of partners. They should connect with others through respect and authenticity
- The candidates should love to learn, showcasing a passion for expanding their knowledge and possessing a strong sense of curiosity
- The candidates should engage with their heart and mind, caring about people, respecting different perspectives, and actively listening to and learning from the experiences of others
- The candidates should bring their real selves to work and embody our core values – trust, teamwork, and accountability
- The candidates should excel in Client Issue Resolution, demonstrating the ability to effectively address and resolve client concerns
- The candidates should have expertise in Client Relationship Management, emphasizing the importance of building and maintaining strong client relationships
- The candidates should possess skills in Customer Experience (CX), ensuring a positive and satisfactory experience for clients
- The candidates should exhibit Digital Literacy, showcasing proficiency in utilizing digital tools and platforms within the financial services context
- The candidates should demonstrate Empathy, understanding and connecting with clients on a personal level to provide empathetic and tailored solutions
- The candidates should have a background in Financial Services, showcasing knowledge and experience in the financial industry
- The candidates should excel in Interpersonal Communication, effectively conveying information and building rapport with clients
- The candidates should adhere to Standards Compliance, ensuring that all transactions and interactions meet regulatory and industry standards
- The candidates should be proficient in Transaction Services, providing efficient and accurate services in financial transactions
Responsibilities:
- The candidates should be able to work in a fast-paced Banking Center and use their knowledge of financial services products to help clients with their day-to-day banking needs
- The candidates should be able to, as a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, be the first line of support as clients work towards their financial goals
- The candidates should be flexible to work banking center hours, which may include evenings and weekends. To help deliver a great client experience, they should be flexible to work at multiple banking centres within a reasonable travel distance
- The candidates should be able to help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals
- The candidates should be able to listen, ask questions, and put themselves in the client’s shoes as part of problem-solving. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
- The candidates should be able to become a technology expert and leverage technology. Share their knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs
Benefits:
- The candidate will be enrolled in a defined benefit pension plan
- The candidate will have the opportunity to participate in an employee share purchase plan
- The candidate will receive a vacation offering
- The candidate will have access to wellbeing support
- The candidate will benefit from MomentMakers, our social, points-based recognition program
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!