End user IT experience analyst
Ontario Public Service’s Ministry of Public and Business Service Delivery (MPBSD) and Infrastructure Technology Services (ITS) Division-Field Services based in North Bay, North Region, ON is inviting applications from suitable candidates for the position of End user IT experience analyst. Ontario Public Service’s Ministry of Public and Business Service Delivery (MPBSD) and Infrastructure Technology Services (ITS) Division-Field Services, is instrumental in delivering robust technology solutions. Specializing in field services, this division plays a vital role in providing technological infrastructure support across various government functions. Emphasizing diversity and teamwork, it contributes to the efficient functioning of government operations in Ontario. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Construction project coordinator
Job Description:
Employer Name: Ontario Public Service (OPS)
Organization: Ministry of Public and Business Service Delivery
Division: Infrastructure Technology Services/Ontario Public Service Support Centre-Field Services
Position: End user IT experience analyst
No of Vacancies: 4
Salary: $1,308.66 to $1,647.95 Weekly
Employment Type: Temporary (Up to 12 months with possible extension)
Job Category: Information Technology
Compensation Group: Ontario Public Service Employees Union
Address: 447 McKeown Ave, North Bay, North Region
Location: North Bay, North Region, ON, Canada
Schedule: 6
Shifts: On call and/or overtime support services on weekends and holidays
Job Code: 17156 – Systems Officer 3
Job ID: 208026
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have standard educational qualifications such as a Bachelor’s degree in the relevant field
Experience: Candidates should have considerable experience in the relevant field
Physical Requirements:
- The candidates should have the ability to lift and move large boxes averaging up to 20kg
- The candidates should have ability to acquire knowledge of service level agreements to ensure requests are resolved and fulfilled within timelines
- The candidates should have organizational skills to manage multiple concurrent incidents and service requests and able to resolve computer software problems in an effective and efficient manner
- The candidates should have leadership and coaching skills to provide direction and training to new staff, students, and clients
- The candidates should maintaining effective working relationships with staff, colleagues, and management, superior customer service skills to establish good working relationships with clients
Other Requirements:
- The candidates should have good oral and written communication skills to understand and present complex technical concepts in non-technical terms with clients and to discuss and make recommendations to management
- The candidates should have a valid driver’s license to reach clients in distributed and remote sites not accessible by public transit
- The candidates should demonstrate knowledge of desktop hardware components, operating systems configurations, network technologies and configurations, and Enterprise Directory technologies in a LAN/WAN environment and cloud computing technologies
- The candidates should have knowledge of desktop troubleshooting and software deployment tools and Knowledge of standards, procedures, and tools for version control and release management
- The candidates should have Knowledge of ITIL best practices in incident, change, configuration, project, time, and problem management
- The candidates should have technical, analytical/troubleshooting, research, and problem-solving skills to act as an expert in resolving or referring computer hardware or software problems, including security threats
Responsibilities:
- The candidates should be able to provide onsite and remote IT support to a wide range of clients in multiple ministries across the province
- The candidates should be able to provide multi-tier IT hardware and software support, ensuring the uninterrupted operation of Ministry hardware and software by regularly monitoring, identifying, diagnosing, and resolving IT technical incidents and requests. This should be done in accordance with ITIL incident, change, configuration, project, time, and problem management practices
- The candidates should be able to provide provisioning support for desktop assets, mobile devices, networking/VPN, and telephony services
- The candidates should be able to work collaboratively with internal partners and staff in end-to-end incident and problem resolution
- The candidates should be able to ensure the resolution of issues and requests are completed in accordance with service level agreements
- The candidates should be able to monitor Incident Management and Work Order queues, ensuring incidents and work orders are promptly reviewed and resolved or assigned as necessary. They should escalate those incidents/work orders as required based on client escalations or Service Level commitments
- The candidates should be able to establish and promote best practice standards and guidelines defined for administrative and operational procedures
- The candidates should be able to analyze patterns and trends in recurring issues reported by users, research, and develop recommendations to address these problems
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!