Supervisor, Facilities Operations

Region of Waterloo, Department of Corporate Services (COR) based in Waterloo, ON is inviting applications from suitable candidates for the position of Supervisor, Facilities Operations. The Region of Waterloo’s COR Department oversees essential administrative functions. Handling finances, human resources, and governance, it ensures efficient regional service delivery. Through strategic planning, COR supports the region’s growth and development with transparency and accountability. The candidates selected for the vacancy will be required to start the work as soon as possible.

Job Description:

Employer Name: Region of Waterloo
Department: Corporate Services (COR)
Division: Facilities and Fleet Management
Position: Supervisor, Facilities Operations
No of Vacancies: 1
Salary: $53.75-$67.19 hourly
Employment Type: Permanent Full Time
Job Category: Maintenance/Skilled Trades
Location: Waterloo, ON, CA
Hours of Work: 35
Grade: 7
Requisition ID/Job ID: J0324-0168


Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a related diploma/degree (e.g., Construction, Mechanical Engineering Technology, Certified Engineering Technology), or other relevant equivalent
Experience: Candidates should have considerable experience in the relevant field

Physical Requirements:

  • The candidates should be able to travel within Waterloo Region

Other Requirements:

  • The candidates should have knowledge and skills normally acquired through progressively responsible related experience
  • The candidates should possess knowledge of facility management, building maintenance, and operations practices, procedures, technologies, and standards, including building codes and regulations
  • The candidates should have knowledge of corporate policies, procedures, and standards; building maintenance practices and industry standards; relevant municipal by-laws; local utilities standards; relevant legislation (e.g., health and safety, industrial and construction, tenant-related, Building and Fire Codes, long term care, green energy, environmental, technical standards and safety); and collective agreements
  • The candidates should demonstrate the ability to organize and coordinate maintenance work and schedule staff to optimize cost-effectiveness and efficiency in a unionized environment
  • The candidates should possess assessment, analytical, problem-solving, project management, and continuous improvement skills to identify gaps and proactively plan, document, and develop and adjust processes; plan and develop objectives for administering technical, operational, safety and financial components of work; find solutions to maintenance issues; meet inflexible deadlines; ensure database/data integrity, analyze and manipulate data sets; and apply risk assessment and evaluation methods to meet maintenance service levels
  • The candidates should exhibit leadership, human relations, and communication skills to supervise, train, develop, motivate, and support staff; work with project committees; respond to inquiries/complaints; provide effective customer service; interview and negotiate with contractors to resolve disputes; prepare and present business cases to committees and staff; conduct training/education programs for staff; and participate as an effective team member
  • The candidates should have the ability to read and understand architectural, structural, electrical, and mechanical drawings; blueprints; work orders; technical specifications/reports/submissions; policies and procedures; minutes; journals/newsletters/trade magazines; product information; and codes/regulations. Ability to write letters, memorandums, reports (e.g., job costing/status, technical), work orders/technical specifications/scope of work, checklists, facility operation/maintenance manuals and procedures, budget recommendations, and schedules. Ability to complete designated substance surveys
  • The candidates should possess computer skills using software such as Microsoft Office and work order systems
  • The candidates must undergo a tuberculosis (TB) test and required immunization(s) as mandated for working in a long-term care facility
  • The candidates must provide an acceptable vulnerable sector police records check for working in a long-term care facility
  • The candidates should have the ability to participate in an official standby/on-call rotation to respond to legislated or time-sensitive demands beyond regularly scheduled work hours
  • The candidates should demonstrate the ability to support and demonstrate the Region’s values


  • The candidates should be able to supervise staff and contractors in carrying out the safe operation and maintenance of regional facilities, such as administration, long-term care, public housing, landfill, water services, transit, and paramedic services, ensuring efficiency, cost-effectiveness, and environmental standards compliance
  • The candidates should be able to analyze data, proactively plan for, and manage projects to ensure building assets, approximately 1,900 buildings valued at approximately $1.4B, are maintained per legislation, policies, and procedures
  • The candidates should be able to supervise a range of jobs/staff, including facilities management operators and skilled trades (e.g., plumbers, gas technicians, electricians, carpenters), general maintenance staff (grounds, building), work coordinators, administrative staff (e.g., work scheduling, customer service/work reception), and summer students in a project management matrix framework
  • The candidates should be able to assign projects and tasks to staff based on resource requirements and other considerations
  • The candidates should be able to participate in an official on-call supervisor rotation and supervise a 24-hour emergency maintenance response program
  • The candidates should be able to plan short/medium-term building operations work and supervise daily work (corrective, demand, emergency, preventive) on mechanical equipment; elevators; environmental and building automation systems (e.g., electrical, plumbing, fire alarm, sprinkler, pneumatic, solid-state), and general maintenance
  • The candidates should be able to conduct pre-job surveys for work orders, identify problems and solutions, and coordinate scheduled maintenance with staff and contractors
  • The candidates should be able to act as a main point of contact for building occupants/tenants and neighboring properties regarding maintenance and repair work, including complaint resolution, and liaise with business/construction and utility companies; insurance adjusters/inspectors; and equipment manufacturers/wholesalers
  • The candidates should be able to supervise work order and office administration, coordination of work and scheduling functions, including a work order management system, and ensure work orders and related paperwork and project documentation are maintained and completed within legislated and service level agreement timelines
  • The candidates should be able to conduct analysis of work order data and regular reviews and evaluations of equipment, critical building systems, and maintenance practices, processes, and procedures to determine efficiencies, cost savings, and continuous improvement and provide technical advice/assistance on maintenance issues to client departments and senior management
  • The candidates should be able to assist in preparing capital and operating budgets for repairs, renovations, and replacements, administer and monitor building operating budgets, consult with client departments to review services, and develop and provide expenditure reports and forecasted total expenditures
  • The candidates should be able to coordinate/conduct technical investigations, schedule project design and implementation, and assist in the procurement process and administer contracts for minor capital/emergency work, specialized work (e.g., electrical, plumbing, flooring, mechanical, maintenance), and services (e.g., elevator maintenance, grass cutting, snow/waste removal, janitorial/custodial)
  • The candidates should be able to ensure the safe operation and maintenance of vehicles, specialized tools, and mobile equipment used by staff and contractors and develop, implement, and maintain a preventive maintenance program
  • The candidates should be able to maintain procedures manuals for each plant/facility and develop and maintain best practices and training and education programs for staff, coordinate safety training programs with corporate health and safety staff, and investigate and report accidents/incidents per policy
  • The candidates should be able to initiate and work on energy management and conservation programs, stay current on incentives and rebates, obtain permits/approvals for capital works and building renovations, and schedule and coordinate minor moves within buildings
  • The candidates should be able to participate on/chair committees and represent FM interests on corporate committees, assist to develop, implement, and audit new procedures and programs to ensure legislative compliance, and make recommendations to senior management to update
  • The candidates should be able to contact Ministries regarding spill containment, gas-fired equipment installation, and occupational health and safety issues and perform related duties as required

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Apply Online




We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!

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