Technical support engineering – data integration (Remote Job/Up to 50% work from home)
Microsoft based in Vancouver, BC is inviting applications from suitable candidates for the position of Technical support engineering. Microsoft is a global technology company known for its software, hardware, and cloud services. It provides products like the Windows OS, Microsoft Office, Azure cloud computing, and Xbox gaming. The company leads innovation in various tech sectors, emphasizing cloud solutions, AI, and gaming. Microsoft adapts to evolving needs, maintaining a dominant position across industries. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: Microsoft
Position: Technical support engineering – data integration (Remote Job/Up to 50% work from home)
No of Vacancies: 3
Salary: $91000.00 – $168400.00 yearly
Employment Type: Full Time – Remote Job
Discipline: Technical Support Engineering
Role type: Individual Contributor
Profession: Technical Support
Location: Vancouver, BC, Canada
Job ID: 1817049
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have completion of a Bachelor’s degree in Computer Science, Information Technology (IT)
Experience: Candidates should have 5+ years of experience in technical support, technical consulting, or information technology
Other Requirements:
- The candidates should have a related field and 3+ years of experience in the same, experience with one or more Big Data or Analytics products and services such as Azure Data Factory, Synapse Pipelines and Dataflow, or Fabric Data Factory
- The candidates should be proficient in Extract, Transform, Load (ETL) processes, including data movement and data transformation
- The candidates should be able to meet Microsoft, customer, and/or government security screening requirements. This includes passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
- The candidates should have additional experience using analytical tools such as SQL, Power BI, Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks, Azure Cosmos DB, NoSQL services, MongoDB, or Data Lake
- The candidates should have exposure to cloud streaming technologies, be proficient in the open-source ecosystem Linux, Apache
- The candidates should have experience with one or more of the following: customer support, product support, technical support, IT administration, consulting, systems development, product development, network operations, software engineering, or end-user support
- The candidates should have experience with programming, automation, and debugging using dynamic tools CRM, VDM, FTS, DfM
- The candidates should have competent interpersonal and communication skills, be open to feedback, and capable of working effectively under pressure
Responsibilities:
- The candidates should be able to review complex issues, including those involving multiple product components, and proactively contact customers to understand and resolve concerns, ensure customers are kept informed about the status and resolution of their issues
- The candidates should be able to utilize troubleshooting tools such as event logs and performance traces to resolve customer issues efficiently, act as trusted advisors by handling complex, repeatable, or escalated cases, including those that may be politically sensitive
- The candidates should be able to create and edit technical or knowledge base articles to improve customer understanding and support proactive issue prevention, educate customers on best practices and problem resolution to avoid future occurrences
- The candidates should be able to perform complex troubleshooting and remediation, working closely with development teams to address code, configuration, or service-related issues, analyze recurring issues and identify workflow improvements to enhance support delivery at the team or regional level
- The candidates should be able to collaborate with cross-functional teams, including engineering, services, and account teams, to resolve complex technical issues, implement and contribute to readiness programs by mentoring peers, leading triages, conducting training, and creating technical content
- The candidates should be able to mentor Technical Support Engineers and staff from other teams to build competency across the organization, develop expert-level knowledge on support topics and contribute to content and readiness strategies
- The candidates should be able to provide feedback to senior engineers or serviceability teams regarding product functionality and customer engagements, offer constructive feedback to product teams to support product enhancements and improvements
- The candidates should be able to assess the need for feature enhancements based on comprehensive product knowledge and customer impact, collaborate with engineering teams to investigate product bugs, communicate business impact, and support resolution initiatives
- The candidates should be able to contribute to or develop automation tools and diagnostic methods to improve team effectiveness and customer support delivery, translate customer and team feedback into effective support processes and workflows for faster resolution
- The candidates should be able to participate in triage meetings and knowledge-sharing sessions to promote rapid issue resolution and continuous learning, identify and communicate training and readiness needs based on case discussions and triage learnings
Benefits:
- The candidates will get Industry leading healthcare, Savings and investments and Giving programs
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!