Infrastructure specialist
Rogers Communications based in Toronto, ON is inviting applications from suitable candidates for the position of Infrastructure specialist. Rogers Communications is a leading telecommunications and media company offering wireless communications, high-speed internet, digital television, and home phone services. Rogers functions in the market by focusing on innovative technology and customer satisfaction, continually investing in network infrastructure to provide reliable, high-quality services. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Sales Associate
Job Description:
Employer Name: Rogers Communications
Position: Infrastructure specialist
No of Vacancies: 3
Salary: Salary is not mentioned, $50.00 – $55.00 hourly estimated salary
Employment Type: Full time
Location: Toronto, ON, CA
Shift: Rotating
Requisition ID: 312827
Requirements:
Languages: Candidates must have knowledge of the English Language
Education:Â Candidates should have completion of a post-secondary degree
Experience: Candidates should have a minimum of 5 to 10 years of experience in a Technical Assistance or Network Management environment within an Optical Transport environment
Physical Requirements:
- The candidates should be able to work efficiently and independently in high-stress situations
- The candidates should have the ability to make quick decisions in high-stress environments
- The candidates should have demonstrated the ability to work effectively in a team environment in an organized, methodical, and pleasant manner
Other Requirements:
- The candidates should have a diploma specializing in telecommunications and experience and knowledge in Optical Transport Systems, including legacy platforms like Sonet/SDH, DWDM, and CWDM technology
- The candidates should have proven strong problem-solving and troubleshooting skills and the ability to remain focused during emergency restorations of failed services
- The candidates should have proven communication, analytical, organizational, and decision-making skills to assess situations quickly and make informed decisions
- The candidates should demonstrate core competencies, including integrity, accountability, adaptability, teamwork, initiative, and customer service orientation
- The candidates should be PC literate, with working knowledge of the Microsoft Office Suite, FTP, Telnet, C++, Python, and TL1 scripting and positive, friendly, and collaborative approach to deal with challenging situations with empathy and sincerity
- The candidates should have knowledge of data analytics and log parsing tools like Splunk and Graphana and proficient with Visio, Microsoft Office, Windows, and Linux
- The candidates should have in-depth knowledge and proven practical experience with DWDM, CPL, Photonic, SONET (OC192, OC48, OC12, and OC3), Fiber Technology, Fibre Ring Topologies, Fibre Plant Policies, WAN/LAN internetworking principles and practices, TCP/IP, OSPF, Python, Scripting (TL1, CLI), and Automation
- The candidates should have detailed knowledge of systems and equipment from Fujitsu, Nokia, Ribbon, Ciena, and Nortel Optera Metro 3500/5200 and OC48 platforms, which would be considered an asset
- The candidates should have proficient written and oral communication skills and experience with automation methodologies to deliver innovative ideas to increase efficiency
- The candidates should be able to express good collaboration across the organization’s customers, stakeholders, and peers and well-versed in the latest technology offerings, capabilities, and trends
Responsibilities:
- The candidates should be able to perform all technical and administrative tasks to ensure network availability is maintained at its highest levels, including incident, problem resolution, supporting moves, adds, changes, and maintaining overall network health for Rogers Communications Inc.’s optical infrastructure
- The candidates should be able to design and implement automations across Network Operations using a combination of in-house and open-source development tools and identify new automation opportunities based on data-driven analysis and implement and review network tools or scripts
- The candidates should be able to provide flexible, 24×7 on-call Tier 4 network technical support and fault management of critical failures and non-critical problems to internal departments such as NOC (Network Operations), Implementation, Engineering, and Service Delivery and perform provisioning functions as required for growth activities and project work, deploying and managing multiple projects concurrently
- The candidates should be able to manage maintenance window planned and non-planned activity between the hours of Midnight and Six A.M on an as-required basis and interface with vendor Technical Assistance Centres for assistance in resolving escalated network outages, chronic customer issues, and network performance issues
- The candidates should be able to liaise with network engineering and PMO to ensure network anomalies are addressed in accordance with criticality and implement engineering specifications for software, hardware, and feature upgrades and enhance network security through user administration of all transport network elements and administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations
- The candidates should be able to run monthly performance reports and provide in-depth analysis of metrics that do not meet SLA’s and perform proactive analysis of statistical data to identify potential fault trends and utilization issues
- The candidates should be able to represent Network Management at project meetings to ensure the effective integration of new technologies or enhancements of existing equipment and develop, establish, and manage platform-specific policies and procedures, including Disaster Recovery Procedures and Business Contingency Planning
- The candidates should be able to compile investigation reports for major network outages and customer-related issues and create training documentation and provide training to internal departments
Benefits:
- The candidates will get Health, well-being benefits and Pension plan
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!