Manager, Customer Experience (Research & Insights)
Hydro One Networks Inc based in Toronto, ON, CA is inviting applications from suitable candidates for the position of Manager, Customer Experience (Research & Insights). Hydro One Networks Inc. is a prominent electricity transmission and distribution company. Hydro One Networks manages an extensive network of power lines and infrastructure, ensuring the reliable and efficient distribution of electricity to homes and businesses. The company is dedicated to technological innovation and sustainable energy practices. Hydro One Networks plays a pivotal role in powering the vibrant city of Toronto. The candidates selected for the vacancy will be required to start the work as soon as possible.
Also hiring: Maintenance labourer
Job Description:
Employer Name: Hydro One Networks Inc
Position: Manager, Customer Experience (Research & Insights)
No of Vacancies: 1
Salary: Salary is not mentioned, $35.00-$40.00 hourly estimated salary
Employment Type: Regular
Time Duration: 24 Months
Location: Toronto, ON, CA
Job Segment: Telecom, Telecommunications, Marketing Manager, Technology, Customer Service, Marketing, Research
Job Id: 48623
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a university degree or college diploma
Experience: Candidates should have 7+ years of experience managing a customer research or customer experience team
Physical Requirements:
- The candidates should be able to work in an office environment, involving extended periods of sitting and computer use
- The candidates should be able to travel occasionally to various facilities
- The candidates should have the capability to attend and participate in meetings and site visits
Other Requirements:
- The candidates should demonstrate the ability to present large amounts of data in easily understandable formats for senior leadership
- The candidates should have Proficiency in customer segment knowledge, diverse marketing channels, exceptional communication skills, and the capacity to influence and motivate teams for effective action is required
Responsibilities:
- The candidates should be able to support the development and implementation of an integrated centre of excellence, identifying customer segments and informing new customer programs, including educational and outreach initiatives
- The candidates should be able to manage customer intelligence and deliver market research to enhance understanding of customers and contribute to marketing and sales strategies for customer solutions
- The candidates should be able to develop tools for gauging customer behavior through research, understanding motivations, needs, and values to influence marketing and program development, fostering long-term Customer Service Delivery Vision alignment and conservation focus
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!