Manager, Station Services
Toronto Transit Commission, Department of Stations Department – Station Services Services based in Toronto, ON is inviting applications from suitable candidates for the position of Manager, Station Services. The Toronto Transit Commission (TTC), Department of Stations Services oversees essential services and operations within TTC stations. The department manages station facilities, staffing, and customer service initiatives. TTC’s Stations Services Department plays a vital role in providing a seamless and positive transit experience for commuters across Toronto. The candidates selected for the vacancy will be required to start the work as soon as possible.
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Job Description:
Employer Name: Toronto Transit Commission
Department: Stations Department (20000017) – Station Services (30000213)
Position: Manager, Station Services
No of Vacancies: 1
Salary: $114,168.60 – $142,669.80 Annually
Pay Scale Group: 11SA (CAN/S/J/11SA)
Employment Type: Regular
Location: Toronto, ON, CA
Schedule: Full Time
Shift: Various
Weekly Hours: 35
Off Days: Various
Requisition ID/Job ID: 9307
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have a University Degree in a relevant discipline or equivalent post-secondary education
Experience: Candidates should have experience working in a progressively responsible supervisory/management capacity
Other Requirements:
- The candidates should be able to manage projects and be proficient in communicating in a variety of mediums
- The candidates should be capable of managing human resources and possess the ability to apply analytical skills
- The candidates should have the capacity to understand and apply administrative policies, processes, and procedures
- The candidates should be skilled in planning and organizing activities/projects to meet section and organizational goals
- The candidates should have comprehensive knowledge of maintenance management procedures and techniques applicable to the cleaning and waste management of high passenger volume public facilities
- The candidates should possess comprehensive knowledge of applicable codes and regulations such as the Occupational Health & Safety Act, Ministry of Environment Regulations, Employment Standards Act, and Transportation of Dangerous Goods
- The candidates should have a good understanding of business administration and a working knowledge of computerized maintenance management systems, word processing, spreadsheet, and database systems
- The candidates should possess good knowledge of budgetary principles, combined with comprehensive knowledge of project management procedures and techniques
- The candidates should have the ability to plan and direct the activities of subordinate employees
- The candidates should have experience in leading a large work group comprised of front-line supervisory staff, skilled, and unskilled employees
- The candidates should demonstrate sound judgment, highly developed organizational, analytical, problem-solving, and interpersonal skills; excellent oral and written skills combined with experience in public speaking and making presentations to large groups of employees, subordinates, and senior management
- The candidates should hold a valid Class G driving licence for the Province of Ontario and have access to their own vehicle, If identified as the successful candidate, you must attend and successfully complete the Training & Development Department’s program for Subway Rule Book certification, and any other courses as directed by management (including recertification as appropriate)
- The candidates must have or rapidly acquire sound knowledge of the policies and procedures applicable to the TTC and the Service Delivery Department
- The candidates must become familiar with the appropriate sections of the ATU Local 113 collective agreements
- The candidates must have or rapidly acquire comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
Responsibilities:
- The candidates should be able to lead the Station Services section in ensuring clean and safe subway stations for TTC customers and employees
- The candidates should be able to ensure the quality control of the Department’s cleaning/maintenance programs, including improving ongoing scheduled cleaning programs
- The candidates should be able to develop, implement, and manage various programs such as emergency cleaning and clearance, waste/recycling collection, snow, ice, and water clearance, and preventative and predictive maintenance programs for inspection, testing, repair, and condition-based replacement for cleaning equipment
- The candidates should be able to perform various project management responsibilities for all cleaning projects and programs, including preparing cost estimates, project justification, cost/benefit analysis, scheduling, forecasting workload, and analyzing schedule updates
- The candidates should be able to develop maintenance and service contract documents, manage contracts, ensure the work completed is in compliance with contract documents, and prepare a variety of other reports related to the work
- The candidates should be able to ensure due diligence with respect to environmental management and ensure employees are properly trained, qualified, and comply with applicable policies, rules, regulations, and safe work practices
- The candidates should be able to supervise employees, perform employee performance reviews, participate in the union grievance process, attend arbitration and court hearings, and maintain a harmonious work environment
- The candidates should be able to keep informed and investigate new technology, equipment, tools, and procedures for the continuous improvement of the Section
- The candidates should be able to liaise with other management/supervisory personnel from throughout the TTC to ensure the proper coordination of joint projects/activities
- The candidates should be able to participate in the TTC Customer Service Ambassador Program
Benefits:
- The candidate will be a member of the TTC defined pension plan and receive a comprehensive package that covers health, dental, vision, and more
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!