Traffic agent
City of Toronto’s Transportation Services division is inviting applications from suitable candidates for the position of Traffic agent. City of Toronto’s Transportation Services division is integral to urban mobility and infrastructure. Specializing in transportation planning and management, it ensures efficient transit systems and road networks. It plays a central role in enhancing Toronto’s transportation infrastructure, contributing to the city’s reputation as a well-connected and commuter-friendly municipality. The candidates selected for the vacancy will be required to start the work as soon as possible.
Job Description:
Employer Name: City of Toronto
Division: Transportation Services
Section: Traffic Management
Position: Traffic agent
No of Vacancies: 2
Salary: $41.33 – Now Hiring
Employment Type: Permanent/Temporary/Full time
Job Category: Audit, Compliance and Inspections
Affiliation: L79
Location: 100 Queen St W Hall. 22nd fl. E, Toronto, ON M5G 1P5, Canada
Shift: Weekdays, Weekends, Nights and Holidays (35 Hours Per Week)
Job ID: 44411
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates should have Post-secondary education in a related field or the equivalent combination of education, and training in the same or related field
Experience: Candidates should have experience interacting and dealing directly in person with the public, service providers and/or staff, as well as via phone and email
Physical Requirements:
- The candidates should have the ability to work independently and as part of a team, ability to work from various sites across the City of Toronto and have the ability to stand for long periods of time in live traffic in various weather conditions, including but not limited to, snow, rain, cold, and heat
- The candidates should demonstrate the ability to work shifts (days, afternoons, nights, weekends, overtime, and holidays) and have access to a personal vehicle for work purposes and showcase the ability to use various tools and equipment related to the role, including Personal Protective Equipment (PPE)
- The candidates should possess the ability to make independent decisions in the field under stressful conditions in a fast-paced environment
- The candidates should undergo special constable training, first aid, and all other mandatory training, provincial & TPSB approval, oath-taking, final approval, achieving special constable status, assignment of badge number and special constable ID number, maintaining special constable status in accordance with all legislation and agreements, and completion of in-field training
- The candidates should go through initial application screening, written assessment, screening interview, fitness assessment (Shuttle Run, Pass Level of 5.5), interview, reference checking (1 current supervisor, 1 employment, 2 character references), pre-screening (initial background investigation), background investigation (requires submission of a Preliminary Background Questionnaire), and issuing conditional job offer letters
Other Requirements:
- The candidates should have experience and/or equivalent educational courses in interpreting, applying, or enforcing laws and by-laws, such as the Highway Traffic Act
- The candidates should possess and be able to maintain a current valid Ontario Class “G” Driver’s License and the ability to obtain a City of Toronto driver’s permit. They are required to complete and pass Special Constable Training and all other mandatory training, obtain and maintain Special Constable Status in accordance with any established agreement throughout their employment as a Traffic Agent, and pass a background investigation for the purpose of obtaining Special Constable Status
- The candidates should have in-depth knowledge of legislation, codes, and by-laws, including the Highway Traffic Act, Municipal By-Law Enforcement Act, the Provincial Offences Act, and Provincial Court Operations
- The candidates should be familiar with and knowledgeable about the Occupational Health & Safety Act, the Human Rights Code, and related Orders, including the Accommodation for Ontarians with Disabilities Act and have a general knowledge and understanding of the City of Toronto’s technical standards, policies, and practices related to permitted road activities
- The candidates should possess excellent interpersonal, written, and verbal communication skills to provide a high level of public service in responding to a variety of diverse situations (the public, emergencies, and law enforcement officials)
- The candidates should exhibit the ability to use good judgment, problem-solving, and decision-making skills to assess and resolve situations that may require negotiation to affect resolution in urgent, volatile, sensitive, contentious, emotional, and/or intimidating situations
- The candidates should demonstrate the ability to use computer applications (Microsoft Word, Excel, for word processing and database management) to provide clear, timely, and detailed documentation for investigations, enforcement activities, and incident response
- The candidates should support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces
Responsibilities:
- The candidates should be able to provide critical traffic control and congestion management for the City of Toronto’s Transportation Services Division, implementing traffic mitigation measures in accordance with the Highway Traffic Act, City of Toronto Municipal Code, and related provincial legislation, as it relates to the public Right of Way
- The candidates should be able to implement congestion management measures by directing traffic at intersections to ensure the safe and efficient movement of pedestrians, cyclists, and motorists
- The candidates should be able to direct the flow of traffic within the City of Toronto, ensuring barricades and other measures are implemented to ease congestion and ensure the safety and security of the public for all modes of Transportation
- The candidates should be able to provide in-field active traffic management and educate the public on traffic operations at various projects, including construction, signal activation and maintenance, events, and critical intersections
- The candidates should be able to provide traffic coordination, parking enforcement, and respond to vehicle and pedestrian-related emergencies or other emergencies that occur on the roadway and prepare and confirm details of incident reports as required
- The candidates should be able to carry out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer, and agent in accordance with Canadian/Provincial/Municipal laws and established contracts, agreements, policies, and procedures and able to treat the public with respect and dignity and ensure compliance with AODA requirements
- The candidates should be able to provide feedback that assists with developing and implementing traffic mitigation measures and background research, providing a summary-in-brief with the outcome and forwarding recommendations and ensure compliance with emergency preparedness measures and Occupational Health & Safety regulations
- The candidates should be able to respond to emergencies affecting the safety of those on the highway and initiate the attendance of emergency responders when required and assist in the safe and timely movement of emergency vehicles through intersections
- The candidates should be able to promote compliance with the City of Toronto’s by-laws and provincial statutes and educate members of the public on their responsibilities as they relate to the Right of Way and participate and/or lead the review of existing and the development of new programs and processes related to the Right of Way
- The candidates should be able to create and conduct educational programs and train new staff
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.
We thank all the applicants for showing their interest and trust in us, however, only the most eligible candidates will be selected and conducted for further procedure directly from employers, in between no charges/fees or original documents will be asked from any applicant. All the best!